Hot topics for SIBOS 2011
The world has continued to change since SIBOS 2010, held in Amsterdam. We now move to SIBOS 2011 in Toronto where I believe addressing regulation and post-crisis risk control, and being seen to do so, will be hot for SIBOS. These are real and present pressures on banks that I see continuing for some time to come. I believe banks that find a way to innovate their way to growth, whilst being seen to be under control, should come to the fore. Alongside this, I believe that customer service
